Responsible for scheduling patient appointments using appointment scheduling software.
Accepts incoming patient phone calls and uses software to schedule patients
Triages patient needs for timeliness of appointments based upon pre-determined criteria
Determines which physician to place patient with based upon pre-determined criteria
Retrieves appointment requests and places outbound calls to patients for scheduling of appointments
Gathers and updates insurance information, personal data and notifies patients of financial expectations
Communicates and collaborates with providers and provider’s staff to ensure patient scheduling needs are met
Meets call quota expectations as assigned by supervisor/manager
Monitor and work the Scheduling Department inbox (Portal messages and bumplist)
Communicates with other departments as needed regarding insurance inquiries, patient balances, and same-day add-ons

High School diploma or equivalent is required.
Six months appointment scheduling experience in a healthcare setting preferred.
Intermediate Computer skills
Strong customer service
Ability to communicate professionally in all written and oral communications, including email
Strong organizational skills with great attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Demonstrated conflict management skills
Ability to navigate through multiple systems at once

Center for Healthy Aging

Open Positions (1)