Problem-solving with empathy – Handle the most complex customer and candidate tickets escalated from our outsourcing provider.
Optimizing customer support – Analyze customer interaction data to identify trends, insights, and opportunities for service improvement, using strong Excel skills to support the Care team in delivering exceptional support experiences.
Creating support materials – Write and refine Help Centre articles in our brand’s clear, friendly, and helpful tone of voice, ensuring recruiters and candidates feel supported and empowered at every step of their journey.
Engaging with teams – Communicate daily with internal teams and external collaborators, such as our outsourcing provider, to stay aligned and move issues forward.
Contribute to MakiPeople’s future in the AI era – Work on building and deploying AI-driven customer support agents.

Strong passion for AI and HR tech
Strong analytical mindset – able to interpret data and make strategic recommendations
Proactive and innovative – excited to tackle challenges with creative solutions
Exceptional customer service and communication skills – able to build strong relationships
Excellent writing skills
Proficiency with Google Sheets and/or Excel
Ability to thrive in a fast-paced environment
Native speaker of either French or English, plus C1 proficiency in the other language

MakiPeople

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