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Role Overview

Provide support to customers via email, phone, chat, or ticketing system
Log and track requests until resolution
Assist customers in the use of systems and services
Identify and resolve operational questions
Collaborate with the Customer Success team
Ensure responses within established timeframes

Requirements

Undergraduate degree in progress (final year) or completed (Administration, Accounting, IT, or related fields)
Experience in customer service, support, or Customer Success
Experience in technology companies or SaaS
Experience with electronic tax documents and ancillary tax obligations (SPEDs)
Comfortable using systems and digital tools
Good communication and organizational skills
Experience with CRM (a plus)
Experience in accounting firms (a plus)

Benefits

Birthday: day off on your birthday
Wellhub: health and wellness app
Flexible Benefit: CAJU Card to use benefits as needed
Level Up Academy: educational subsidy after one year with the company
Annual Bonus: performance-based annual bonus

Revizia

Open Positions (1)

Data

Support Analyst, CS