Role Overview

Oversees the ongoing training, testing, and certification of employees in Lean and Green Belt methodologies, while fostering a culture of continuous improvement across HR operations
Leads the integration of Lean Six Sigma to optimize HR processes, reduce inefficiencies, elevate quality, and ensure achievement of defined efficiency targets
Manages the annual maturity assessment for HR processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation
Collaborates with the HR GPO and key stakeholders to identify, prioritize, and drive process improvement opportunities aligned with operational and GBS objectives
Leads initiatives to enhance process management, governance, and reporting frameworks, ensuring end-to-end ownership, accountability, transparency, and seamless service delivery consistency across geographies
Oversees Governance with Ops Excellence Ambassadors within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives
Responsible for developing and driving the Automation Roadmap, partnering with business analysts and developers to ensure automation initiatives are aligned with strategic business goals and deliver measurable benefits
Provides leadership and strategic direction, fostering collaboration, knowledge sharing, process standardization, and operational consistency across regions in coordination with the GPO
Acts as a central point of contact for operational excellence initiatives across the Tower, guaranteeing measurable improvements in quality, efficiency, customer satisfaction, and overall operational performance.

Requirements

Bachelor’s degree in Business, Operations Management, Engineering, or a related field
Lean Six Sigma certifications: Lean and Green Belt (mandatory)
Black Belt certification is an added advantage
8–10 years of professional experience, ideally within a GBS or BPO organization, including 4–5 years of expertise in operational excellence, process improvement, or related functions
Demonstrated success in leading large-scale process improvement, automation, and change management initiatives within a global, matrixed environment across HR processes
Strong project management capabilities, with the ability to manage multiple priorities simultaneously
Extensive knowledge of Lean Six Sigma methodologies, operational excellence principles, automation technologies, and digital solutions that drive tech-enabled process enhancements and roadmap design
Exceptional leadership, stakeholder management, and cross-functional collaboration skills

Benefits

Professional development
Health insurance

Sales Consulting

Open Positions (1)

Operations

HR & Payroll Operations Excellence Lead