Communicate directly with clients, understand their goals create clear objectives to help them reach their targets
Lead client calls on a weekly/biweekly basis and expertly communicate relevant information to ensure alignment and satisfaction throughout the partnership
Employ a breath of marketing knowledge in order to distill client's actual needs and the best method to meet them
Monitor client accounts to ensure that they are achieving the best return on investment
Build a strategic vision for each account and spearhead the efforts to complete each objective
Expertly manage a book of business of 5-7 clients seamlessly
Be a go-to decision maker and problem solver in order to provide quick solutions for problems as they arise
Work closely with Senior Strategists, Project Managers, Implementors, and Creatives to provide the best digital solution to client challenges
Keep a pulse on all client accounts and work diligently to provide outstanding service and capitalize on opportunities for upsell
Brainstorm strategy, performance, and creative ideas with the internal team
Stay up to date on digital marketing trends to be able to provide innovative and effective approaches to client marketing needs

Proven Account Management or Marketing Operations experience
Superb interpersonal skills with the ability to put people at ease and engage with people across all areas and levels of the business
Confidently manage difficult conversations to expertly lead clients
Previous experience in a marketing agency is a plus
Ability to problem solve quickly
Strong leadership ability with a focus on accountability and proactivity for effective project management
Understanding of digital marketing practices and trends
Quick learner with a think-on-your-feet attitude
A commitment to high standards, excellence, team, and our clients

Growth Potential: We never miss an opportunity to reward our team for outstanding performance, there are multiple opportunities for performance-based bonuses in this role
Company Culture: We want you to love what you do and enjoy your life while doing it, we celebrate each other day and encourage vacations
even more, when we share the fun in Slack
Hybrid work-from-home model: We have an office where you can work if you’re in the area, if not, working from home is just as normal on our team

The Queen of Ops

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