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Role Overview

Configure and update customer logic across documents, forms, and rating rules
Use and extend templates for policy documents (via .docx and templating syntax)
Implement and test scripted business logic (e.g., Lua rating functions)
Make customer-facing form changes using Typescript config
Help triage and fix live customer issues or change requests
Build or adapt data import scripts to load customer data into our reporting systems
Learn fast, take initiative, and grow into owning full onboarding projects over time

Requirements

Solid Microsoft Word skills (especially tables, formatting, structure)
Strong attention to detail
Comfort with logical thinking and conditional logic
Experience with programming languages (JavaScript, Python, Lua, Typescript, etc.)
Clear written and verbal communication (we’re remote)
A self-starter mindset with a hunger to learn

Tech Stack

JavaScript
Lua
Python
TypeScript

PolicyFly

Open Positions (1)

Customer Service

Junior Customer Support Engineer