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Role Overview

Provide strategic leadership to Technical Support and Helpdesk teams.
Oversee performance of critical vendors to ensure alignment with organizational goals.
Conduct regular training sessions for team leaders.
Act as the ultimate escalation point for complex cases and major incidents.
Build and foster strong relationships with critical vendors and partners.
Prepare detailed reports on team metrics and vendor performance for the CIO and senior management.

Requirements

Diploma or Degree in IT or equivalent experience.
8+ years of experience in technical support or service delivery, with 3-5+ years in a leadership or vendor management role.
FinTech, Financial Services or experience in a regulated environment.
ITIL certifications are highly advantageous.

Benefits

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

Lulalend

Open Positions (1)

Operations

Technical Operations Manager