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Role Overview

Handle a high volume of calls and emails providing assistance for POS, IT and Networking issues
Provide diagnosis and troubleshooting for Point-of-Sale Systems, networking issues, and Windows 11 Operating Systems
Maintain high touch communication with customers throughout ticket progress
Improve customer service, perception, and satisfaction
Interact with vendors to support hardware and software.

Requirements

Proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center
Exceptional ability to research and troubleshoot technology problems
Ability to prioritize and handle multiple tasks
Excellent written and verbal skills
Ability to adapt to changing procedures and equipment
Successful background check, drug screening and technical interview
Must reside and be authorized to work in the U.S.

Benefits

24/7 helpdesk support
Exceptional service for national and local brands

HonorBuilt

Open Positions (1)

Customer Service

Support Technician