Role Overview

Workstation builds (about 60%): Imaging, configuring, securing, documenting, and deploying new replacement workstations to WEBIT and client standards.
User Account Creation (about 20%): Provisioning new user accounts, assigning licensing and access, and enrolling accounts in security controls.
General Tier 1 Support (about 20%): Password resets, software installs, printer and peripheral setup, and basic troubleshooting.
Review build requests, confirm hardware and target user, and follow the client's documented standard build.
Perform hardware intake, asset tagging, and imaging, including firmware updates and full patching.
Install the standard software stack and any client line of business applications.
Apply the full WEBIT security baseline: directory join, RMM agent, endpoint protection, application control, and disk encryption.
Name and configure devices to the client conversation, run the QZ checklist and document everything in IT Glue.
Deploy the machine, confirm the user can sign in and work, and brief the user at handoff.
Verify the account and access requests come from an authorized request before acting and stay alert to social engineering.
Create accounts in Microsoft 365 and Entra ID following the clients naming and licensing standards.
Assign group membership and access on a least-privilege basis and enroll CCOUNTS IN MFA and Conditional Access.
Deliver credentials securely and document the new account per the client's standard.
Handle password and account unlock after verifying identity.
Install approved software, set up printers and peripherals, and configure email and mobile access within secured methods.
Resolve basic first-line issues and escalate promptly when a task is outside of scope of affects more than 1 user.
Manage ticket statuses accurately in Autotask and keep clients informed of progress.
Log all time accurately and write ticket notes another technician could follow without asking.
Keep asset, configuration, and account records current.

Requirements

High school diploma or equivalent; Associate degree or IT certifications (e.g., CompTIA A+, Network+) or Microsoft certified preferred.
1-2 years of experience in a technical support role, ideally within an MSP or similar IT services company.
Basic working knowledge of Windows 10 and 11 operating systems, Microsoft 365, and networking fundamentals.
Familiarity with user administration in Active Directory or Extra ID.
Strong documentation habits, and clear written and verbal communication.
Ability to communicate technical information clearly and effectively to non-technical clients.
Comfortable imaging, configuring and deploying workstations.
Valid driver's license and reliable transportation for travel to client sites.
Experience in Autotask, IT Glue, an RMM platform or Windows Autopilot, Preferred.
Preferred exposure to endpoint security tooling such as endpoint detection and application control.

Benefits

Company-paid Day-1 Health Insurance for employee
Company-paid AD&D Insurance
Company-paid LTD & STD Insurance
Unlimited PTO after 90 days of service
Employee Assistance Program
Dental Insurance
Vision Insurance
401k
Life Insurance

WEBIT Services

Open Positions (1)

Engineering

Tier 1 Technician