Install and maintain Growth Direct systems to meet or exceed customer expectations
Perform successful installations at new and existing customer sites
Complete regularly scheduled Preventative Maintenance activities on time 100% of the time
Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract 100% of the time
Complete all paperwork within departmental goals 100% of the time (Service & Expense reports, SFDC requirements)
Complete all necessary training on time to meet Quality requirements
Develop working knowledge of industry practices and company policies
Support the new instrument Sales Process by performing site inspections

Minimum KōtōSenmonGakkō (Kosen) mechatronics or equivalent military experience.
Experience working with mechanical systems consisting of pneumatic and servo controlled mechanisms
Experience working directly on software controlled instruments
Demonstrated experience working in ISO or GMP controlled environments in the life science field
Acquired knowledge of computer networking
Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.
Strong understanding of the FSE role for mentoring and developing more junior FSE’s
Deep knowledge of procedures to effectively contribute to updates and procedure improvements.

Rapid Micro Biosystems

Open Positions (1)