Frequently traveling to customer sites is required
Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
Supporting commercial team and customers in their technical applications and providing product training
Displaying professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
Providing strategic and competitive feedback to marketing and product development teams, and independently leads or manages beta tests at customer sites
Working independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
Mentoring and leading a team of Field Application Scientists
Traveling with members of the team to develop their training and troubleshooting skill sets
Leading regional team calls to develop tactical frameworks to address the needs of the region
Assisting sales and marketing on pre and post strategic sales activities requiring both technical depth and market knowledge
Collaborating with other cross functional leaders to improve processes and work to scale the organization
Delivering customer training and workshops, both in-person and remote
Utilizing service CRM software to accurately identify and document customer opportunities
Collaborating with internal partners to resolve customer issues and improve processes

Bachelors degree with 10+ years, Masters degree with 8+ years or PhD with 6+ years in NGS library construction (a combination of experience and education may be considered)
Hands-on experience with cell culture and tissue handling required
Experience with NGS sequencing instrument and sequencing run set up along with NGS sample and library prep workflows is preferred
Must be highly motivated and have strong problem-solving ability
Excellent communication and strong relationship building skills
Highly collaborative and adaptable; able to work well within multidisciplinary teams
Skilled in nucleic acids and protein analytical methods
Experience with single cell protocols and cell culture for multiomics workflows
Generate high quality and reproducible wet-lab data from established protocols
High degree of comfort navigating technical project discussions
Must be able to work independently and as a team player
Demonstrated account management skills
English speaking and second language is preferable

Element Biosciences

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