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Role Overview

Assist client care team in guiding clients through the intake process.
Assist in keeping track of unpaid balances and contacting clients.
Create payment plans with clients when necessary.
Issue Invoices for clients and assist with their questions and concerns regarding billing.
Keep updated records and create reports.
Review insurance coverage and benefits related to mental health for clients and communicate this information to them in a clear and succinct manner.
Submit claims to insurance for the sessions that clients have taken at Sun Point.
Check Explanation of Benefits (EOBs) for particular cases.
Contact member services when it is needed to get further clarification on benefits/claims.
Other duties as assigned.

Requirements

Bilingual – English (C1/C2 level) and Spanish
Previous experience in client care/customer service
Entry Level
Full time availability
Internet Connection
50 to 100 Mbps download speeds, and at least 10 Mbps upload speeds

Benefits

Employees can work remotely

Sun Point Wellness Center

Open Positions (1)

Customer Service

Customer Service Representative