Guide new customers through the onboarding process, ensuring they have a smooth and successful start with our products or services.
Monitor customer usage and engagement with our products, proactively identifying opportunities to drive increased adoption and value.
Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations, becoming a trusted advisor and advocate for their success.
Develop a deep understanding of our products or services and their applications within each customer's unique context.
Collaborate with cross-functional teams, including sales, product, and support, to develop and execute account plans that drive customer success and growth.
Identify opportunities for upselling or cross-selling additional products or services to existing customers, working closely with the sales team to maximize revenue.
Ensure a high percentage of customer renewals by proactively addressing any potential issues or concerns and demonstrating the ongoing value of our solutions.
Collect and relay customer feedback to internal teams, advocating for product improvements and enhancements based on customer needs.
Encourage and support satisfied customers to become advocates, sharing their success stories and referrals.

Bachelor's degree in business, marketing, or a related field (MBA a plus).
Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company.
Strong understanding of customer success principles and best practices.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Exceptional problem-solving and project management skills.
Self-motivated, results-driven, and able to work independently and as part of a team.
Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.

Accommodations are available on request for candidates taking part in all aspects of the selection process.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

CXAI

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