Configuring Dynamics 365 CE solutions, specifically in Customer Service environments.
Operate effectively within a Managed D365 environment
Design, build and maintain Power Automate flows to streamline and automate business processes.
Deploy solutions using CI/CD pipelines (manual deployment to test & production environments will not be allowed)
Manage and maintain Git-based source control, ensuring proper versioning and collaboration practices
Support the CRM Architect by contributing to documentation, configuration oversight, and integrations.
Configure CRM components including but not limited to Tables, Views, Forms, Business Process Flows, Security Roles, and Workflows.
Ability to develop plugins and JavaScript libraries
Support development of and maintaining Canvas Apps where needed.
Maintain up-to-date skills on new features and solutions.
Working within the guidelines and to the objectives defined by any project or program currently running.
Working within an Agile sprint structure
Prioritise work tasks and report updates and status reports to any relevant project streams.

5+ years Dynamics 365 development experience, preferably with Customer Engagement (CE/CRM)
Strong knowledge of Dynamics 365 Customer Service & Power Platform
Ability to design innovative, re-usable solutions and components.
Experience of building plugins, workflows, Power Automate flows, and Logic and Canvas apps.
Experience of designing integrations in Azure
Experience with ALM tools (e.g., Git for Enterprise, Azure DevOps).
Strong troubleshooting skills in a cloud and solutions architecture context.
Ability to collaborate effectively with cross-functional teams.
Proven ability to analyse complex technical issues and implement solutions based on industry best practices
Experience of building web apps in Azure or SAP integration is an advantage
Good working experience with SaaS solutions and integrations.

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