Maintain and strengthen client relationships, ensuring expectations are met and excellent service is provided.
Oversee day-to-day client contact and support teams in managing client expectations.
Conduct monthly category review meetings and quarterly business review meetings with clients.
Own clients' commercial expectations, setting key targets for improved service and delivery.
Mentor and manage a client service team.
Maintain WIP and debt levels within target, ensuring proper charging for services.
Support business development by identifying opportunities for upselling products and services.

Strong analytical skills to review, diagnose and solve complex process and financial challenges.
Excellent verbal and written communication skills, interpersonal skills and positive attitude.
Proficiency with Adobe Creative Suite, Microsoft Office365, Power Point, Mac OS familiarity.
Leadership experience directing and managing a growing team.
5+ years relevant experience.
Equivalent combination of education and experience will be considered.

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
401(k) retirement plan with company match
Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
Tuition reimbursement

TOPPAN Group

Open Positions (1)