Role Overview

Schedule’s outpatient medical procedures, for patients with appropriate provider and time/location slot
Request pre-operative clearances from PCPs office
Submit booking/orders to outpatient Surgical Center
Provides patients with Surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility
Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients
Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality
Provides great patient experience and delivers high level of service
Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as well
Achieves company set key performance indicators and maintains surgical schedules for surgeons
Notifies patients of all scheduled appointments
Verify all insurance and obtain any authorizations needed
Prepares all paperwork for physician for surgery
Ensure that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility
Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.
Support the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics
Coordinate office visits and lunches for local offices
Track referral patterns and generate reports to help inform strategic outreach
Follow up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options
Collaborate with growth team and operations team to help implement local campaigns to increase surgical volume
Act as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM’s reputation and reach in the community
Monitor trends in patient inquiries, cancellations, and referral conversions to provide actionable insights

Requirements

High School Diploma or Equivalent
2-4 Years full-time surgery scheduling experience
Willing and able to follow directions and adhere to priorities
Must have a can-do, will-do attitude.
Superior knowledge of coding guidelines and reimbursement schemes
Must have exceptional organizational and computer skills
Conversational knowledge of medical terminology, acronyms, techniques.
Excellent written and oral communication
Solid analytical skills
Ability to work independently and with a team.
3 years eClinical Works RCM experience in patient account and denial management

PRM

Open Positions (1)

Operations

Surgical Coordinator