Own project management across multiple customer accounts from onboarding through delivery
Manage timelines, deliverables, and communication for website development and client-facing projects
Act as the central point of coordination between Customer Success, Engineering, Product, and clients
Ensure projects stay on track by proactively identifying risks, blockers, and delays
Provide clear, consistent updates to clients on status, timelines, and next steps
Support onboarding and implementation processes to ensure a smooth customer experience
Help build and improve internal workflows, documentation, and project management systems
Maintain high standards for execution, organization, and client satisfaction

3-5 years of experience in project management, customer success, or account coordination
Experience managing website builds or digital projects preferred
Strong organizational skills with the ability to manage multiple projects simultaneously
Clear, concise communication skills with both internal teams and external clients
Ability to operate effectively in a fast-paced, startup environment
High attention to detail and strong follow-through

Health, dental, vision benefits
100% premiums for employee paid by the company
Discretionary Time Off
11 Federal Holidays, 2 Floating Holidays
Real ownership over your work and direct access to leadership
Career growth and leadership opportunities as the Customer Success function scales
A chance to work with a product that clients truly value and a team that moves with purpose
A culture built on high standards, trust, clarity, and speed

FirmPilot

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