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Role Overview

Specializes in branch customer experience through digital engagement and retail servicing interactions
Processes a variety of financial transactions accurately and efficiently
Adheres to established customer service standards
Educates customers through digital demonstrations and identifies self-service opportunities
Engages in lobby management and proactively addresses customer needs
Balances and processes customer transactions efficiently
Takes ownership of escalated account service issues until resolution
Completes branch-related operational activities

Requirements

High school diploma or equivalent (GED)
Minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Bilingual based on branch needs (preferred)

Benefits

Medical and retirement benefits
Forty hours of paid volunteer time each year

M&T Bank

Open Positions (1)

Other

Branch Banking Opportunities