Role Overview

Know the status of every job in your shop and ensure the customer and the store manager know the status of the repair before they contact you for an update
Answer most of the calls to the Service Department and field customer inquiries
Open work orders and maintain control until they are closed and invoiced
Assist your Shop Supervisor in ensuring that your shop is meticulously clean and professional in appearance. Adopt our Everything Speaks Philosophy
Assist with maintenance, security, safety, and environmental compliance
Create purchase orders as required, including contacting necessary vendors to obtain equipment
Maintain Service Department filing and records
Update customer profiles using equipment, hours, or other information from the customer work orders
Participate in monthly Service Safety meetings, initial new hire safety training of Service Technicians
Maintain Service Technician timecard tracking daily
Prepare Service Technician efficiency reports
May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up when required
Assist with the assignment & scheduling of jobs and work areas to Service Department employees according to their skills and knowledge.
Review technician notes in work orders for accuracy and completeness.
Advise the Service Supervisor and/or Store Manager of all customer complaints.
Maintain a clean work area and perform work in a neat and orderly fashion.
Follow all safety rules and regulations in performing work assignments.

Requirements

Superior organizational practices
Strong communication skills, both written and verbal
Customer-first approach
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience

Benefits

PTO: 80 hours of paid time off in your first year.
Sick Time: 40 hours of sick leave available immediately upon hire.
Medical Coverage: Low-cost coverage options for you and your family.
Vision & Dental: Affordable plans for you and your family.
Accident Insurance: Fully covered by the company for peace of mind.
Life Insurance: Provided at no cost.
Retirement: Competitive 401(k) plan with up to 4% employer contribution.
Telemedicine: Virtual healthcare consultations for you, your friends, and your family.
Pet Benefits: Pet insurance and access to virtual pet care services.
HSA/FSA: Manage your healthcare expenses with HSA and FSA options.

Belkorp Ag

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Service Writer