Coordinate key milestones required for cohort launches and closes, including course mapping, grading timelines, and workflow completion.
Send proactive reminders and maintain operational trackers to ensure adherence to program timelines.
Diagnose and guide resolution of student account linking issues, including email access and data discrepancies.
Review program rosters to identify linkage gaps and proactively notify partners of required actions.
Monitor ticketing systems and support dashboards to ensure visibility into open issues and timely resolution.
Provide partner training and guidance on Coursera Admin tools and platform workflows.
Support onboarding activities such as orientation setup, Zoom access, course shell creation, grading processes, and student tool access.
Partner with Technical Account Management and Product Support teams to remove operational blockers and support successful learner enrollment.

4/5+ years of professional experience in operations, program coordination, partner support, customer success, or a related function.
Experience working in a partner-facing or customer-facing role, preferably in a technical or SaaS environment.
Demonstrated ability to manage multiple workflows simultaneously and drive tasks to completion with strong attention to detail.
Ability to analyze basic data (e.g., rosters, account status, enrollment records) to identify discrepancies and recommend next steps.
Strong written and verbal communication skills, with the ability to clearly explain technical processes to non-technical stakeholders.
Proven ability to operate effectively in a fast-paced, evolving environment with a high degree of ownership and accountability.
Experience triaging support requests and coordinating with cross-functional teams to resolve issues.
Strong working knowledge of Google Workspace (particularly Google Sheets) and comfort maintaining operational trackers and dashboards.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org.

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