Distill is seeking a Senior Product Ops Specialist to take ownership of customer deployment strategies. The role involves understanding customer businesses, building target audiences, crafting outreach strategies, and collaborating with the product team to enhance product features.

Responsibilities:

Develop a deep understanding of each customer's business, market, and positioning
Form a clear, well-reasoned point of view on who their best-fit target audience is before a project launches
Make confident recommendations without needing sign-off on every decision
Treat each customer like a mini research project - and close it fast
Create company and people searches in Distill to surface the right audiences
Use Distill's agentic AI tools to qualify and refine those lists against each customer's ICP
Continuously sharpen your instincts for what makes a great target vs. a mediocre one
Iterate based on performance data without waiting to be asked
Write initial outreach that puts each customer in the best possible light
Draw on patterns from live projects to inform positioning, tone, and angle
Test and refine messaging using AI prompts, with a systematic eye toward what's actually working
Build a growing library of what works so every new project starts smarter than the last
Track performance across accounts and proactively surface what the data is saying
Identify patterns - what target profiles convert, what messaging lands, what setups underperform
Propose and implement improvements without waiting for direction
Think across accounts, not just within them
Work closely with the product and engineering team to translate what you're doing manually into self-serve features for customers
Be a primary voice in how this workflow should be designed for scale
Document what works, flag what's broken, and push for changes that make the whole system better
Help turn a high-touch service into a product customers can run themselves

Distill

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Management

Senior Product Ops Specialist