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Role Overview

Analyze and monitor claims/loss ratio reports.
Monitor and follow up with clients.
Develop strategic actions for customer loyalty and retention, offering customized solutions.
Receive complaints and clarify doubts, ensuring they are resolved quickly to improve the customer experience.
Analyze area data/metrics and team productivity (performance), generating insights for management and supporting goal achievement.
Prepare reports.
Identify improvement opportunities to enhance the customer experience.
Perform account/process changes (additions, modifications, or removals).

Requirements

Currently enrolled in a Bachelor's degree in Business Administration, Commercial Management, or related field.
Proficient in Microsoft Office.
Previous experience in a similar role.

Benefits

Expense allowance R$177.00/month
Meal allowance R$38.32/day worked
Health insurance
Intermédica
Dental plan
Porto Seguro
Life insurance

SW Capital Humano

Open Positions (1)

Data

Client Relationship Analyst