Role Overview

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Research and recommend innovative, and where possible automated approaches for system administration tasks
Identify approaches that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Perform regular security monitoring to identify any possible intrusion
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Perform regular file archival and purge as necessary
Create, change, and delete user accounts per request
Provide support per request from various clients
Investigate and troubleshoot issues
Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
Configure/add new services as necessary
Upgrade and configure system software that supports infrastructure applications per project or operational needs
Maintain operational, configuration, or other procedures
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Configure CPU, memory, and disk partitions as required
Maintain data center environmental and monitoring equipment
Participate in on-call rotation

Requirements

Proven experience as a Systems Administrator, Network Administrator or similar role
Experience with databases, networks (LAN, WAN) and patch management
Knowledge of system security (e.g. intrusion detection systems) and data backup/recover
Extensive knowledge of Microsoft Windows and supporting applications
Familiarity with various operating systems and platforms
Resourcefulness and problem-solving aptitude
Ability to communicate effectively and professionally with all clients and coworkers
Past work experience in a high-traffic customer service setting
Excellent phone etiquette
Excellent customer service skills that exceed customers’ expectations
Strong problem solving and research skills
Ability to acquire and maintain a working knowledge of a wide range of applications and services
Continual awareness of changes that directly affect other team members and customers

Benefits

self managed time off
medical reimbursement
free life/dental/vision
cell phone & internet reimbursement
401k
free parking in the heart of downtown Lincoln

Soarin Group

Open Positions (1)

Operations

IT Systems Administrator