Role Overview

Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.
Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
Ensure patients receive their medications efficiently and without delay.
Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.
Maintain and update electronic records related to patient data and quality assurance.
Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.
Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).
Perform administrative duties related to program operations and general office support.
Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.
Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.
Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.
Promote awareness of escalation protocols for any deviations or non-compliance issues.
Support governance and operational monitoring activities across all Axios programs.
Perform additional duties as assigned by your line manager

Requirements

A Degree or Diploma in any medical background or social work is ideal
0-1 year of working experience in a healthcare or scientific field or NGO is ideal
Experience in data monitoring and management is an advantage, though not required.
Experience coordinating and handling logistics/supply chain is an advantage, though not required.
Experience in customer service management

Benefits

Flexibility in ability to travel as well as working hours is essential

Axios International

Open Positions (1)

Operations

Patient Care Coordinator