Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded
Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications
Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience
Collaborate with internal teams to address client issues and ensure alignment on deliverables
Analyze client program performance data, identify trends, and provide actionable insights

1-3 years of experience in account management, client support, or healthcare operations
Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field
Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus
Familiarity with JIRA, Confluence, or other project management tools is preferred
Excellent communication and presentation skills
Ability to work both independently and collaboratively in a cross-functional team environment
Client-focused with a commitment to delivering high-quality results

Fulfilling work environment
Career advancement opportunities across multiple locations in the US, South America, and India

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