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Role Overview

Provide remote and on-site support
Triage incoming requests and escalate to downstream support groups
Analyze and resolve faults and incidents; document work in the ticketing system
Assist with updates and release transitions
Provision and configure IT equipment (laptops, smartphones, peripherals)
Manage and maintain IT assets in client management
Support users and manage permissions in Microsoft Active Directory and Microsoft 365 environments
Train end users on the use of IT equipment
Support the Service Owner in the further development of IT service management

Requirements

Completed vocational training or degree in IT/computer science
Initial relevant professional experience in IT support
Basic experience in operational Active Directory administration
Experience with Microsoft 365
Knowledge of Windows client administration
Basic experience with ticketing systems
Strong customer and service orientation
Reliable and independent working style
Structured and systematic way of working
Good communication skills
Good German and English language skills

Benefits

and much more

BwFuhrparkService GmbH

Open Positions (1)

Customer Service

IT Support Specialist