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Role Overview

Supporting customers through multiple channels on a wide range of topics and product features
Troubleshooting and investigating a variety of customer questions
Developing a deep understanding of our products and services
Ensuring customer retention and satisfaction
Logging accurate accounts of customer interactions
Collaborating with cross-functional teams

Requirements

Prior experience with CRM tools and customer support software (e.g. Intercom)
Experience in a fast-paced, high-volume, remote environment
Passion for animals and a genuine desire to provide exceptional service to pet owners and veterinary professionals
Curiosity, resourcefulness, and solution orientation
Ability to handle setbacks and overcome challenges
Proven ability to build trust through effective discovery and quick problem-solving

Benefits

Health insurance
Flexible work arrangements
Professional development opportunities

Digitail

Open Positions (1)

Customer Service

Customer Support Specialist