Role Overview

Manage an assigned group of clients
Build and maintain strong relationships with dealerships and dealership groups to ensure their success and satisfaction
Analyze existing client accounts and identify opportunities to drive revenue growth
Guide clients through the onboarding and implementation process of Quick Products, ensuring seamless integration
Provide ongoing training, support, and coaching to clients, helping them maximize the value of 700 Credit products
Address and resolve client concerns, working to ensure that all issues are effectively handled
Support Affiliate and 700 Credit product launches, including post-launch evaluation and gathering client feedback to ensure a positive customer experience
Review client business processes related to the usage of 700 Credit Quick Products and provide recommendations for improvement
Lead meetings with key dealership personnel, focusing on the value of 700 Credit products and continuous process improvement
Schedule and lead regular virtual and in-person meetings with clients to discuss product usage, identify new product opportunities, and foster strong relationships
Keep clients informed of new product features and updates, ensuring they are aware of new capabilities
Create and implement strategies to enhance customer retention and drive increased engagement
Conduct regular audits of client product usage to identify areas for improvement and optimization
Collect and analyze customer feedback to develop new techniques and strategies that improve retention and satisfaction
Ensure a high level of customer service is consistently provided to clients, maintaining satisfaction and loyalty
Work closely with the sales team to identify and create opportunities to introduce additional products and services to clients
Ensure all client interactions, communications, and updates are accurately documented in Salesforce for tracking and reporting purposes

Requirements

2+ years of experience in customer service or account management roles
In-depth knowledge of the automotive industry
Familiarity with dealership operations and the ability to train and implement best practices for 700 Credit products
Strong organizational skills with attention to detail
Excellent phone etiquette and customer service abilities
Bachelor’s degree preferred, or equivalent professional experience
Willingness to travel as needed
Bilingual in English and Spanish is a plus

Benefits

Excellent compensation/benefit package

Open Dealer Exchange

Open Positions (1)

Customer Service

Client Success Manager