Who We Are

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.

Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.

Recognized by TIME as one of 2025’s Best Inventions and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What you’ll do

Pindrop is seeking a Senior Manager of People Operations to play a critical role in scaling the infrastructure that supports our global workforce. Reporting to the Senior Director, People Operations, this role serves a key operational leader responsible for the systems, processes, and workflows that power the employee lifecycle.

This role is ideal for a systems-minded operator who thrives on building scalable, efficient, and high-quality processes. You will own HR technology (UKG Ready), process design, and operational governance - ensuring People Operations runs with accuracy, consistency, and discipline. It will partner closely with Finance, IT, Security, Legal, and functional leaders to ensure People Operations runs smoothly, efficiently, and without error.

You will operate as the right hand to the Senior Director, People Operations, helping translate strategy into operational discipline while ensuring the highest standards of accuracy, automation, and process integrity.

Own HR Technology & Automation (Primary Ownership)

Serve as the primary owner and subject matter expert for UKG Ready
Manage system configuration, workflows, and ongoing optimization
Drive automation across the employee lifecycle to improve efficiency and accuracy
Partner with IT and Security on integrations, system governance, and access controls
Ensure data integrity, reporting accuracy, and scalable system design
Build and maintain dashboards and reporting for People Operations and Leadership
Establish system standards, governance and best practices across the team
Partner with vendors and internal teams to continuously improve HR technology capabilities

Design & Govern Employee Lifecycle Processes

Own the design, standardization, and continuous improvement of global onboarding, offboarding, and lifecycle workflow processes for employees and contractors
Ensure processes are scalable, well-documented, and consistently executed across the organization
Identify friction points in the employee process experience and implement operational improvements
Partner with functional experts that lead day-to-day execution to implement and refine processes
Partner with Human Resources Business Partners and leadership to ensure operational processes support business needs

Enable Payroll & Benefits Operations

Partner closely with with the Payroll & Benefits Manager to ensure:

Accurate and timely data flow into payroll and benefits systems
Strong document and internal controls

Support annual renewals, vendor negotiations and plan design improvements
Provide additional support for critical issues when needed
Partner with Finance and leadership on cost transparency and vendor performance

Act as a Key Operational Leader

Establish and enforce process standards across the team, in partnership with functional owners
Provide day-to-day operational leadership and guidance across the team
Act as an escalation point for systems and process-related issues
Proactively identify operational risks and resolve issues before they escalate
Support company initiatives requiring People Operations execution

Who you are

You are a systems-minded operator who thrives on building processes that are clean, scalable, and efficient.
You take pride in precision and accuracy, and you hold yourself to an exceptionally high bar when it comes to operational quality.
You are detail-obsessed and take pride in delivering work that is clean and reliable.
You are equally comfortable working independently and partnering across teams to solve problems and improve systems.
You enjoy identifying opportunities to improve how things work and have the initiative to implement those improvements.
You operate with a strong sense of ownership and accountability and are energized by the opportunity to help build a world-class People Operations function.

Your skill-set

Required

7+ years of experience in People Operations, HR Operations, or HR Technology roles
4+ years of hands-on experience working in UKG Ready (required)
Strong experience managing HR systems and automation workflows
Proven track record of improving processes and scaling operations
Strong attention to detail and commitment to operational accuracy
HR compliance requirements, including employee lifecycle documentation, and adherence to federal, state regulations
Experience partnering cross-functionally with Finance, IT, Security, or Legal

Preferred

Experience in high-growth technology or SaaS environments
Experience building dashboards, reporting, or analytics within HR systems
Experience managing HR technology vendors or integrations
HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)

What’s in it for you

An opportunity to shape and scale the operational backbone of a growing organization with direct impact on how People Operations supports the business

PLEASE NOTE: This role sits ONSITE in Atlanta, GA.

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.

US Base Pay Range $115,000—$137,500 USD

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Pindrop

Open Positions (1)

Operations

Senior Manager - People Operations