PrimeRx is a leading provider of pharmacy management solutions, dedicated to enhancing patient care and operational efficiency. The Enterprise Implementation Project Manager will oversee customer implementations, ensuring smooth onboarding and project execution while managing multiple projects and maintaining communication with stakeholders.

Responsibilities:

Ensure all aspects of customer implementation and onboarding run smoothly and efficiently
Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities
Coordinate internal resources for flawless execution of multiple projects
Track project performance using data and analytics
Coordinate and communicate frequently with customers on project status and project needs
Coordinate and attend project meetings. Lead meetings where assigned
Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored
Prepare presentations for customer and internal meetings
Manage customer-reported issues for assigned accounts
Adhere to budget by monitoring expenses and implementing cost-saving measures
Work with multiple customers across multiple concurrent projects
Work closely with customers on large, complex, multi-team customer accounts
Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support
Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach
Responsible for the overall success of project(s), which includes cost, schedule, and quality
Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations
Serve as the conduit for communication from the client to related parties within the company and to the subcontractors
Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects
Work closely with product and other departments to ensure project and customer success for each implementation
Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience
Build excellent working relationships with business leaders, colleagues, and the broader team
Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation
Effectively provide workarounds and find out-of-the-box solutions where applicable
Drive post-launch postmortem for knowledge sharing and learning

Requirements:

You have expertise in multi-region, large pharmacy management, and health tech projects
You demonstrate a strong command of project management, such as phasing, milestone tracking, and driving the customer experience towards a successful launch
You thrive in a fast-paced environment and have strong time management and prioritization skills
You can build playbooks and execute against playbook milestones and project tasks created to improve delivery efficiency and productivity
You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles
You can successfully deliver multiple complex projects simultaneously with strong attention to detail
Able to work efficiently and with high accountability individually and in a team
Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset
You have project management, writing, communication, and problem-solving skills
You demonstrate a strong understanding of API connections, integrations, SQL queries, and data transformation and are comfortable discussing pharmacy workflow
Able to work and communicate effectively with both technical and business stakeholders
Region / Timezone - US time zone
Experience with both Non-Saas/SaaS/experience

PrimeRx.io

Open Positions (1)

Operations

Project Manager