We’re looking for a detail orientated and proactive Customer Insight Coordinator to join us on a 10 month fixed term contract, supporting the delivery of our Customer Insights and Voice of Customer (VoC) programme and 2026 Guest Obsession initiatives.

About the role

You’ll support the day-to-day execution of our Customer Insights programme, working with data, surveys and stakeholders to ensure customer feedback is captured, organised and ready to inform decision making.

Working closely with the Customer Insights Manager and Director of Customer Engagement, you’ll help coordinate activity across survey, reporting and insight delivery.

What you’ll be doing

Triage adhoc customer insight briefs and share existing resources to support the awareness and use of insights around the business
Develop and maintain Notion Customer Insights destination for self serve customer insights
Coordinate survey changes, project manage deployment timelines
Coordinate internal and external stakeholders to support insight delivery
Prepare and maintain insight reporting resources
Support monthly brand tracker process by collating inputs, updating reporting and helping coordinate actions with relevant stakeholders.
Work with internal and external partners to collate and organise customer feedback from surveys, verbatims and review platforms
Support customer journey mapping and guest pain point tracking by gathering feedback, documenting touchpoints and maintaining action trackers
Support tagging, categorisation and structuring of qualitative data
Assist in preparing insight presentations and reports
Maintain trackers for VoC initiatives, actions and progress
Support QA and validation of data and reporting outputs
Liaise with external agencies and vendor where required
Create and maintain documented SOPs and ways of working

What you’ll bring

Experience working with data, reporting or customer feedback
Strong attention to detail and organisational skills
Comfortable working with spreadsheets, dashboards and multiple data sources
Ability to manage multiple tasks and timelines effectively
Clear communication skills and a collaborative approach
Experience supporting existing projects in addition to a self starter

What we offer

A dynamic and inclusive work environment where your ideas are valued
Opportunities for professional and personal development
Staff rates on our ships for you and your family
Hybrid working arrangements, minimum 2 days in the office to support work-life balance
A competitive benefits package

Why Join Us

You’ll be part of a collaborative, insight-driven Marketing & Digital function where customer understanding sits at the heart of decision-making. This role offers exposure across markets and functions, the opportunity to develop your insight and stakeholder skills, and the chance to make a tangible impact on customer experience.

Apply now and help drive a more customer‑centric, insight‑led organisation.

Hurtigruten

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Customer Insights Co‑Ordinator (Temporary)