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Role Overview

Supporting existing customers, gathering feedback and nurturing accounts
Managing the customer journey from initial onboarding through the entire lifetime of the account
Identifying expansion opportunities
Reducing churn
Increasing customer satisfaction and product adoption
Providing product training demonstrations
Reacting with urgency to inbound enquiries
Diligent CRM and pipeline management
Working alongside customer success team to achieve quarterly targets

Requirements

Experience in Customer Success, Account Management or Sales
Full-Lifecycle Customer Support
Problem-Solving skills
Management of a busy workload
Active Listening & Communication skills
Proactive and Accountable
A Natural Relationship Builder
Consultative and Inquisitive
A Skilled Problem Solver
Collaborative and Adaptable
Highly Organised

Benefits

Unlimited Holiday
Enhanced Parental Leave
EMI Share Scheme
£50 Monthly Wellbeing Allowance
Private Medical Scheme
Health Cash Plan
Pension
Work from Abroad policy + more!

Domogroup

Open Positions (1)

Customer Service

Customer Success Executive