The Sales Support Representative plays a critical role in supporting sales execution, customer engagement, and operational efficiency across the sales organization.
Increase engagement with assigned accounts through proactive outreach and scheduled interactions.
Schedule meetings for sales representatives to engage with inactive accounts, including product update presentations and account review meetings.
Proactively reduce customer churn by communicating firmware updates and coordinating customer training sessions.
Maintain accurate and up-to-date customer and contact data in HubSpot.
Prepare and issue quotes and manage deals in HubSpot.
Manage the end-to-end product evaluation lifecycle and collaborate with Solutions Architects.
Act as the in-office point of contact for the sales team and contribute to continuous improvement of sales support processes.

Strong written and verbal communication skills, with the ability to engage customers, sales colleagues, and internal teams clearly and professionally.
Ability to explain value propositions and product benefits confidently and appropriately for different audiences.
Positive, collaborative approach to working with customers and colleagues, even in fast-paced or high-pressure situations.
Ability to assess customer situations, identify patterns or opportunities, and support practical solutions.
Comfortable interpreting information and escalating issues appropriately.
High level of accuracy in CRM data, quotes, orders, and evaluation tracking.
Strong ability to prioritize tasks, manage multiple activities, and meet deadlines.
Understanding of sales processes, customer journeys, and engagement strategies.
Ability to leverage CRM tools (HubSpot) to support relationship management and sales execution.
Proficient with CRM systems (HubSpot) and sales operations tools (e.g. NetSuite), or able to learn them quickly.
Demonstrates curiosity and interest in technology, products, and solutions, and how they solve customer challenges.
Open to adopting approved, compliant AI tools to improve productivity, efficiency, and quality of work.
Willing to learn and apply new tools and processes in alignment with company policies and governance standards.
Demonstrates interest in developing toward a future sales or account-focused role.

Comprehensive Benefits: We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family.
Additional health and wellness support through a health & wellness spending account to put your dollars where you need it most.
RRSP matching program
we invest in your future.
Paid volunteer hours to support causes you care about.
Enjoy your birthday off—because it’s your day.
Join a team of talented, driven, fun, and supportive colleagues.
Annual All Hands Event: Each year, we bring together our global team (employees and owners) for several days of learning, collaboration, and team building.

WISI Group

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