The Role (Straight Talk)

You are the on-floor standard setter.

As a Lead Zone Facilitator, you ensure our activity zones run safe, smooth, and high-energy, especially during busy periods. You don’t sit behind a desk and you don’t “manage from the sidelines.” You lead by being present, decisive, and calm when things get hectic.

When you’re working, the floor should feel noticeably better.

What You’re Responsible For (Outcomes, Not Tasks)

1. Floor execution

Zones stay staffed, organized, and moving
Transitions happen without chaos
No dead zones, no confused staff, no long backups

2. Safety & rule enforcement

Safety standards are applied consistently
Unsafe behavior is corrected immediately
Escalations are handled calmly and correctly
You know when to pause or shut down a zone

3. Supporting Zone Facilitators

You coach in the moment, not after the shift
You model what “good” looks like
You help new staff ramp quickly
You address weak performance early

4. Energy & guest experience

Kids stay engaged and confident
Parents know who’s in charge
Issues are handled without drama
The experience feels intentional, not chaotic

5. Escalation & communication

You handle most issues independently
You escalate incidents properly and promptly
You keep Ops Manager informed — no surprises

What This Role Is Not

Babysitting
A desk job
A “manager” title without responsibility
A replacement for the Ops Manager or GM

This is on-floor leadership.

Requirements

Prior experience supervising or leading others

Strong communication and presence
CPR / First Aid certified (or willingness to obtain)
Comfortable working nights, weekends, and peak hours

Comfortable working with kids ages 5–14

Age & Eligibility

Applicants must be at least 18 years old
Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only

Application Standards

We take our hiring process seriously and expect the same from applicants.

Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

Benefits

$22–$26/hour, based on experience and performance
We pay above market because this role carries real responsibility
Clear growth paths into Operations, Coaching, or Program Leadership
Priority access to camps, events, and premium shifts
Unlimited Sportyard membership

Sportyard

Open Positions (1)

Other

Lead Zone Facilitator