Inspiration Global is seeking an Artificial Intelligence (AI) Developer (Dynamics Contact Center Solutions) to join our innovative technology team.

Required Qualifications

Bachelor s or Master s degree in Computer Science, Artificial Intelligence, Data Science, or related field.
5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.
Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).
Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).
Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.
Experience with cloud platforms (Azure) and deploying AI models in production.

Preferred Qualifications

Experience with voice AI and speech-to-text technologies.
Knowledge of customer journey analytics and personalization engines.
Understanding of omnichannel retail strategies and customer behavior.
Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).
Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).
Additional beneficial skills include:
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.

Why Join Us?

At Inspiration Global, we are passionate about driving innovation and delivering cutting-edge digital solutions across industries. You ll be part of a collaborative, growth-oriented environment that encourages experimentation and continuous learning.

Inspiration Global

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Engineering

Artificial Intelligence (AI) Developer