Description

Floating Member Account Advisor

Starting Pay: $21.66/hour (based on experience)

Schedule: Full-Time, Non-Exempt

Base Location: 16th Street Branch (floating to all locations)

Certified Spanish or Somali proficiency may qualify for additional pay.

Who We Are

At First Alliance Credit Union, we meet people where they are — especially those starting fresh, rebuilding, or navigating financial moments that matter. Our members trust us with their stories, and we take that responsibility seriously.

We live our mission every day:

We show up. We listen to your story. We provide possibilities.

About the Role

As a Floating Member Account Advisor, you are a trusted guide and steady presence for our members across all branches. You’ll step in where you’re needed most- welcoming new members, supporting existing ones, and helping people move forward with confidence in their finances.

This role is perfect for someone who loves variety, thrives on connection, and believes that great service can truly change lives.

What You’ll Do

Welcome new members and help them open accounts with care and confidence
Support existing members with additional accounts, services, and questions
Identify opportunities to offer loans and financial solutions that truly fit each member’s needs
Assist with loan applications, closings, and funding for products like credit cards and lines of credit
Handle more complex transactions while ensuring accuracy and trust
Float between branches as scheduled, providing coverage and consistency
Collaborate with teammates across branches, the Contact Center, and ASK team
Show up with empathy, curiosity, and a genuine passion for helping people succeed

Requirements

Who You Are

You care deeply about people and their financial well-being
You’re adaptable, positive, and comfortable jumping into new environments
You communicate clearly, listen well, and build trust quickly
You’re tech-comfortable and able to keep up in a fast-paced setting
Financial experience is helpful, but your heart for service matters most

If you bring certified Spanish or Somali language skills, even better.

Why You’ll Love It Here

You’ll make a real difference for members who need guidance and hope
You’ll work with teammates who value Passion, Presence, and Persistence
You’ll grow your skills while building a meaningful career
You’ll be supported, trained, and encouraged to learn

Benefits include:

401(k) with employer match
Medical, dental, and vision coverage
Concierge Medical Program
Paid Time Off & employee discounts
Life insurance & Employee Assistance Program (EAP)

First Alliance Credit Union

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Floating Member Account Advisor