About Freshpaint:

Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.

Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.

Freshpaint eliminates that trade-off.

We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.

In short: we let healthcare teams move fast, safely.

Backed by Top Investors

Freshpaint is backed by some of the most respected names in technology, including:

Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)
Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)

We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.

Who We’re Looking For

We’re looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You’re someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you’re driven to not just fix problems, but to improve the overall customer experience. You’re an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.

What You’ll Be Doing

In this role, you’ll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You’ll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You’ll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.

Primary Responsibilities

Own and drive customer issues to resolution end-to-end
Troubleshoot and resolve complex technical issues across the stack
Investigate application behavior using Go, TypeScript, and SQL
Analyze system architecture and code to identify root causes
Partner cross-functionally with Engineering, Customer Success, and Account teams
Support customers across the full lifecycle, including onboarding and ongoing usage
Communicate technical issues clearly to both technical and non-technical audiences
Create and maintain internal runbooks and customer-facing documentation
Surface customer feedback and insights to inform product improvements

Desired Skills & Experience

Ability to read and write code (Go, JavaScript/TypeScript preferred)
2+ years in a technical support, solutions engineering, or software engineering role
2+ years in a customer-facing position
Experience troubleshooting across frontend and backend systems
Strong analytical and problem-solving skills with a self-service mindset
Clear and effective communicator across a range of audiences
Highly organized, able to manage multiple issues and priorities simultaneously
Customer-first mindset with strong empathy and ownership
Familiarity with databases & SQL

Nice to Haves

Experience supporting complex or highly technical SaaS products
Familiarity with debugging production environments
Experience working with SQL and data-heavy systems
Background collaborating closely with Product and Engineering teams
Contributions to technical documentation, help centers, or knowledge bases

Perks & Benefits

We take care of our team—here’s a peek at what you get when you join:

Competitive pay + generous equity (10-year exercise window)
Fully remote (U.S. only) with a $150/month coworking stipend
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Unlimited PTO with a required 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
2 “Treat Yourself” days a year—$100 and a day off, just because
Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year

And more! Check out our careers page for the full list.

Freshpaint

Open Positions (1)

Engineering

Support Engineer