Tightly is an innovative company that empowers e-commerce and retail brands to optimize their inventory through AI-driven solutions. The Senior Sales Engineer (SSE) will drive revenue growth by providing technical expertise and partnering with Account Executives to close strategic sales of Tightly's inventory optimization platform.

Responsibilities:

Partner closely with Account Executives to meet or exceed assigned sales quotas within the territory
Provide expert technical support to build and advance a strong pipeline of qualified opportunities
Contribute to accurate revenue forecasting by providing technical insights into deal progression and solution fit
Strategically drive complex opportunities from initial engagement through contract award, focusing on technical validation and value realization
Lead in-depth customer discovery sessions to uncover sophisticated inventory management processes, specific pain points (e.g., impact of market shifts on demand, multi-source replenishment), and technical requirements for integration (e.g., GA4, ERPs)
Architect and present comprehensive Tightly solutions, demonstrating how our Demand Signals, Supply Order Pipeline, Supplier Workspace, and Bundle Management features address the customer's unique business needs
Conduct compelling, tailored product demonstrations that highlight Tightly’s differentiators in demand forecasting accuracy, operational efficiency, and capital optimization
Develop robust, data-driven ROI-based business cases for investment in Tightly, quantifying the impact on reducing capital tied in inventory, increasing sell-through, and recovering 'ghost revenue'
Build and nurture trusted advisor relationships with senior technical and business stakeholders across operations, supply chain, finance, and IT
Identify and expand opportunities within strategic accounts by proactively showcasing Tightly's evolving capabilities and deeper integration potential
Serve as a domain expert on inventory optimization, demand forecasting methodologies, and e-commerce supply chain best practices
Provide thought leadership during customer engagements, advising on industry trends and best practices in inventory health and operational excellence
Lead technical discussions, address objections, and manage complex solution configurations during the sales process
Coordinate and execute proof-of-concept evaluations, pilots, and data deep dives with customers, working with Tightly's product, engineering, and data teams
Respond comprehensively to RFIs, RFPs, and security questionnaires, ensuring Tightly's technical capabilities are accurately and compellingly articulated
Ensure a seamless technical transition from sales to the customer success and implementation teams
Participate in industry conferences, technical seminars, and customer events as a Tightly subject matter expert
Collaborate closely with Product Management and Engineering, providing crucial market feedback and customer requirements to inform product roadmap development
Maintain detailed records of technical solutions presented, architectural decisions, and competitive intelligence within the CRM

Requirements:

Deep expertise in inventory management, demand planning, supply chain optimization, or e-commerce operations
Proven success selling complex SaaS solutions to enterprise-level clients
Exceptional presentation, communication, and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences, including C-level executives
Strategic approach to understanding business challenges and mapping them to solution capabilities
Highly comfortable discussing data analytics, forecasting methodologies (e.g., GA4 integration), and API capabilities with IT teams
Strong understanding of machine learning models and their application in demand forecasting and optimization
Proactive problem-solver with a strong ability to diagnose customer needs and propose effective solutions
Ability to travel up to 40% for client meetings and industry events
Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics), Computer Science, or equivalent practical experience
5+ years of B2B pre-sales / sales engineering experience in SaaS, supply chain technology, e-commerce platforms, or business intelligence specifically focused on inventory or demand
Proven track record of supporting and closing significant, complex software deals, consistently exceeding technical contribution goals
Experience architecting and demonstrating solutions that drive quantifiable business outcomes for customers
Ability to build rapport and influence stakeholders at all organizational levels
Prior experience with Tightly's core focus areas: demand forecasting, replenishment planning, multi-warehouse inventory, and supplier collaboration
Familiarity with major e-commerce platforms (Shopify, Magento, Salesforce Commerce Cloud) and ERP systems
Strong understanding of key inventory metrics (e.g., forecast accuracy, days of cover, GMROI, sell-through rate) and their business impact
Experience working directly with data analytics and business intelligence tools
Certifications in supply chain management (e.g., APICS CSCP, CPIM)

Tightly

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Engineering

Sales Engineer