Job Description

The Universal Banker provide a proactive, consultative style of banking that builds customer relationships based on trust and the ability to identity financial needs and recommend solutions. You will be responsible for assisting with branch operations, delivering a unique and memorable client experience, achieving sales goals and handling service requests. You will perform additional duties as assigned and must be able to work in a team environment that requires the ability to multi-task, pay great attention to detail, and a passion for customer service.

RESPONSIBILITIES:

Service Area Responsibilities:

Proactively greet customers by performing lobby management activities to connect with customers, assess reason for visiting the branch and assess customers accordingly:
With a high level of accuracy, efficiency and professionalism, responsible for providing excellent customer service to clients by processing all branch related transactions.

Financial Sales Responsibilities

Responsible for keeping current and being knowledgeable of all Bank’s products and services in order to communicate to new and existing clients.
Maintains customer information on those expressing interest in future financial discussions and of pertinent customer information including notations about future events that may involve need of financial services/products
Proactively contacts customers to present pre-approved offers for financial products/services or to offer a general financial overview and schedules customer meeting to conduct a structured financial review to obtain understanding of their financial situation.
Based on customer’s needs, makes recommendations on services/products that would assist customer in meeting their needs. Create customer loyalty and grow customer through a differentiated customer experience. Educate customers on options for managing financial transactions by leveraging technology, tool and resources.
Communicate clearly and accurately to customer of financial products/services including benefits, requirements and any associated fees or costs associated with product/service.
Identify and refer when appropriate to a customer to another Bank associate or department to discuss certain financial products/services

Operational/Regulatory/Security Responsibilities:

Participates in daily operations of the Branch which may include transaction servicing on the platform or in the sales associate area.
Comply with all department and company policies, procedures and overall security
Notifies appropriate Bank staff when a situation poses potential risk or when a customer demonstrates suspicious behavior.
Work closely with other departments as necessary to troubleshoot and resolve customer situations.
Contributes to the responsibility of meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans
Determine when appropriate to make policy exceptions within established guidelines (e.g., fee waivers, funds availability) in order to maintain positive customer relations
May be responsible for branch opening/closing procedures
Contribute to the fulfillment of the Bank’s objectives and goals by performing as a team member in allocating and coordinating the workflow

Qualifications

High school diploma or equivalent required, Bachelor’s degree a plus
Minimum of three (3) years of previous professional level of customer contact and service working experience or minimum of two (2) years of prior working experience in a Banking environment, preferably in a branch is required
Prior experience in handling and being accountable for money is required
Ability to successfully complete the Bank’s in-house Training Program within a reasonable timeframe required
Ability to demonstrate in a professional manner, a sales-oriented and relationship building demeanor
Excellent verbal and written communications skills in Spanish or additional language a plus.
Ability to perform basic math calculations is required
Demonstrates ability to interact confidently with clients is essential
Ability to be initiative in self-directed learning of Bank’s products/services in order to expand and become well versed with the products/services offered.
Excellent written and verbal communication skills
Proficiency in Microsoft Office Products (Word, Excel) required
Understanding and working knowledge of appropriate core banking system is beneficial
Being detail oriented, ability to multi-task and work independently and in a team environment is essential.
Demonstrated professionalism is required
Ability to travel within branch region of up to 15%

KEY COMPETENCIES:

Relationship and account management
Business Development
Accountability
Organization and Time Management
Collaboration

Essential Functions:

Sitting and standing for extended periods of time.
Ability to reach over teller counter or desk area to receive customer transaction documents
Ability to lift and carry up to 20 lbs
Ability to efficiently operate a computer keyboard, mouse, power tools, and other computer components.
Ability to converse and exchange information with all levels of staff within organization.
Ability to observe, perceive, identify, and translate data
Ability to travel via automobile or public transportation

Company Profile

In Washington, DC, the expected base pay salary range for this role is $47,077 - 75,323, placement within the range will be determined on an individualized basis commensurate with experience and skills and is only one part of the total compensation package. Your base salary may be subject to an annual merit increase based upon performance and, depending on the position, may be eligible for cash bonuses, long-term incentives, commissions, and other United Bank sponsored benefit programs. At United, we recognize our employees as our greatest asset, and we strive to provide professional and personal development opportunities such as career advancement, job and industry trainings, wellness initiatives, mentoring and leadership programs.

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United's Mission, Values and Culture can be found here.

At United, our strength is our people, and we are committed to nurturing a culture that is reflective of the communities we serve; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

United Bank

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Universal Banker