Role Overview

Develop repeatable sourcing workflows across Sales, CS, and PMM to keep the story pipeline full.
Create reusable templates, kits, and tools so the team can produce evidence at speed without reinventing the wheel every time.
Help build and maintain the systems that make the engine run
evidence pipelines, permissions tracking, content libraries, and self-serve discovery tools. You'll work in Coda, Salesforce, and new AI solutions to keep the machine humming.
Tell the story of what customers achieve with Fin through clear, compelling content that shows what's real and why it matters.
Extract transformation arcs, not just stats. The best stories show a before and after that people feel.
Write. A lot. Sharp, clear narratives that make complex outcomes feel simple and stories feel human across long-form case studies, short-form social proof, sales-ready slides, event materials and other experimental formats.
Produce video content
from planning shoots to directing interviews to working with editors on the final cut. You don't need to be a professional videographer, but you need to be willing to roll up your sleeves and make it happen.
Own and grow advocacy programs that encourage user-generated content and public storytelling moments.
Run and optimise review site campaigns across G2 and TrustRadius
outreach, incentives, response management, and leveraging awards and rankings.
Design gifting and recognition initiatives that turn happy customers into vocal advocates.
Partner with Sales, PMM, Product, and Brand to align customer stories with launches, campaigns, and competitive positioning.
Embed proof into deal cycles, outbound sequences, and sales enablement. Evidence only has value when it's seen.
Build trusted relationships with customers to unlock public storytelling, testimonials, and co-marketing opportunities.
Manage the details, like permissions, approvals, logo rights, client sign-offs, with persistence and care.
Build prompt frameworks and semi-automated systems that increase output without sacrificing quality.
Continuously experiment with new tools and workflows. If something can be faster, make it faster.
What matters most is output. Every week something meaningful should be built, refined, or launched.
This role will likely require quarterly travel for company events, team offsites, and customer meetings, including international travel at times. You should be comfortable traveling as part of the job and able to do so when needed.

Requirements

Writing is non-negotiable. You're a clear, compelling writer. You can take a messy transcript and turn it into a story people want to read. You understand narrative structure, tone, and how to write for different audiences and formats.
You're a relationship-builder. You're warm, genuine, and good at earning trust with customers, with internal stakeholders, and with anyone you need to collaborate with to get a story across the line. You’ve worked in customer facing roles such as customer service, sales or success.
You're a systems thinker. You see how processes connect and where they break. You're energised by building repeatable workflows that make the whole team faster, not just yourself.
You're AI-native. You already use AI tools in your work or personal projects. You're excited about what AI can do for content creation, research, and operational efficiency. You don't need to be convinced, you're already there.
You're a maker. You don't stop at the strategy slide. You build the thing, ship the thing, and iterate. You're proud of your output and you want every day to produce something that left the building.
You're comfortable with video. You don't need a production background, but you need to be willing to sit across from a customer, and help tell their story visually.
You're scrappy and fast. You thrive when things are moving quickly and changing often. You'd rather ship at 80% and iterate than wait for perfection.

Benefits

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family!

intercom Inc,.

Open Positions (1)

Other

Full-Stack Marketer, Customer Advocacy