Role Overview

Serve as the Client Executive for assigned clients, acting as a trusted advisor and primary point of contact throughout all phases of engagement.
Build and sustain long-term client relationships rooted in trust, transparency, and exceptional service.
Prioritize client satisfaction, responsiveness, and continuous improvement in every aspect of service, design, and project delivery.
Foster firmwide collaboration to ensure projects benefit from the full depth of Pfluger’s expertise and resources.
Oversee financial performance at the client level, including invoicing accuracy, project profitability, and resource alignment to deliver efficient, high-quality outcomes.
Champion a culture of learning, design excellence, and innovation.
Measure and evaluate success through client satisfaction surveys, repeat work, and share of bond program opportunities.
Partner with the discipline leads/directors to identify staff resources required to secure work.
Oversee project-level activities of the project management staff.
Lead assigned business development initiatives, including prospect prioritization, client acquisition, and identification of growth opportunities within target markets.
Maintain and strengthen strategic client relationships, overseeing proposals, contracts, and negotiations to ensure mutual success and alignment with firm objectives.
Conduct client interviews, strategic planning sessions, and visioning discussions, leading and facilitating solution-based conversations that align client goals with Pfluger’s expertise.

Requirements

Minimum of 15 years of relevant experience.
Professional degree in Architecture is required.
Licensed/Registered Architect is required.
Expertise in designing learning environments with general knowledge of REVIT and enthusiasm for generative design.
ERP system knowledge preferred, or a strong systems-oriented mindset.
High integrity, accountability, and exceptional communication skills.
Proven leadership in delivering high-quality craft and products, and driving business development.
Demonstrated ability to navigate complex challenges, ensuring timely, effective resolution that strengthens relationships.
Passionate advocate for innovative design, exceeding client expectations, and embodying core values in decision-making.
Alignment with Pfluger’s purpose of "inspiring people to create a more meaningful human experience," with a commitment to continuous learning and improvement.

Tech Stack

Benefits

The Managing Director is expected to commute 3 days per week to Pfluger’s local office and travel to studio and client locations across the state.

Pfluger Architects

Open Positions (1)

Management

Managing Director