Provide seamless, efficient and optimized pre and post stay guest services designed to convert and retain guests.
Engage with qualified prospects and clients across multiple platforms, providing timely, accurate, and consultative guidance designed to convert and grow business.
Prepare quotes for clients and ensure correct rates are communicated to clients.
Provide detailed information about reservation requests to the reservations department.
Customize guest itineraries and coordinate reservation/trip details with operations.
Coordinate with reservations, ensure room inventory is managed to optimize sales.
Develop, expand, and activate a portfolio of B2C and B2B relationships to drive incremental revenue growth.
Drive new business opportunities through proactive outreach to travel advisors, corporate planners and group buyers.
Cultivate and manage relationships with Travel trade partners, providing product updates and training to support sales growth.
Own the end-to-end sales cycle for corporate and group business.

Must be fluent in English; additional languages considered an asset.
Must be eligible to work in Canada. Sonora Resort is unable to assist with obtaining work authorization.
Minimum 2-3 years of sales experience in the hotel industry; experience in luxury hotels is an asset.
An undergraduate degree, with an emphasis on business preferred.
Proficiency with MS Office Suite; experience with property management software (PMS) and Customer Relationship Management (CRM) software an asset.
2-3 years of proven sales experience in luxury hospitality or travel, with strong relationships in the travel trade and/or corporate incentive markets.
Solid understanding of the luxury travel market, including networks such as Virtuoso and Signature.
Excellent verbal and written communication skills, with the confidence to lead sales conversations, conduct outbound outreach, and articulate value propositions.

Sonora Resort, Relais & Châteaux

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