Identify, analyze and interpret results and trends to provide insights for our clients.
Plan and create reports/presentations and work with our Customer Success and Sales team to communicate findings to clients and prospects.
Review clients’ customer experience objectives and work with internal teams to deliver high quality data (strategy, processes, tools).
Support internal teams including Marketing and Product on various research projects.

2 years of relevant experience in a data analysis role, with proven analytical and research skills.
Proven history of strict attention to quality and detail.
Ability to write, explain and present analysis clearly and concisely to internal and external stakeholders.
Ability to generate business-relevant insights from raw data, with or without the usage of AI.
Strong skills in Excel and PowerPoint.
Knowledge of statistical principles (ex. correlation, regression, statistical significance, etc.) and experience using BI Tools (especially Tableau) to analyze datasets.
Strong verbal and written communication skills in English.
French skills are an asset.
Ability to perform data cleansing, wrangling and validation.
Foundational skills with AI on generation of insights, presentations and charts.
Familiarity with Python (data analysis, Pandas, scikit-learn, JSON) is an asset.

Intouch Insight

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