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Role Overview

Lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of live esports data flows
Guide a diverse group of professionals working 24/7 across multiple regions
Build processes that scale sustainably and strengthen cross-team collaboration
Act as a key point of escalation during high-priority operational moments
Shape a culture where clarity, ownership, and collaboration thrive

Requirements

Prior experience managing a remote international team of 5-10 people with experience in live support
A customer-centric service mindset
Excellent problem-solving skills and attention to detail
Effective communication and collaboration skills
Ability to adapt to a fast-paced startup environment
Knowledge about competitive gaming and popular esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) would be a plus

Benefits

Flexible working conditions
Mental health support
Company and team-wide events
Work travel opportunities with travel insurance
Training and development budget

GRID esports

Open Positions (1)

Management

Support Manager