Serve as the RCM knowledge layer across the organization
Define what correct RCM looks like — and ensures the organization is executing toward it
Translate RCM complexity into clear strategy, structured workflows, and actionable insights
Audit claims and drive strategy
Translate denial patterns into root causes and resolution pathways
Build and maintain SOPs, specialty guides, and decision frameworks
Analyze denial rates, aging, payer mix, and workflow gaps at onboarding
Partner with Product and Engineering on feature release training
Provide pre-sales RCM analysis for deals within ICP
Partner with RCSMs on complex customer challenges

8+ years in Revenue Cycle Management with deep expertise in denials, AR follow-up, and payer behavior
Hands-on experience analyzing claims data, denial trends, and revenue performance across multiple payers and specialties
Experience working across functions — you’ve collaborated with Sales, Operations, or Product teams, not just stayed in a billing lane
Experience designing or improving RCM workflows, SOPs, or decision frameworks — not just executing existing ones
A track record of using AI tools, automation, or data to work smarter.

Joyful Health

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