Role Overview

Support our end-users, channel partners, and Seagull’s APAC Sales Team
Manage existing clients
Help drive our leads management program
Consult with clients on appropriate product licensing options and provide dedicated support for renewals.
Prospect, develop, and follow up on new customer relationships
Partner with the Sales Team to collaborate on accounts, channel partners and opportunities
Accurately manage data in our Salesforce database
Interface as necessary with our Accounting, Marketing and Support departments
Proactively manage a sales pipeline to accurately reflect opportunity activity
Generate software license opportunities and quotes based on the product interest and prospect qualification with Partners and End Users in a specific geography
Follow-up with partners on a regular basis to ensure that we are mutually aligned on customer needs and buying cycles and that the respective opportunities are tracking through sales stages accurately
Manage sales queues, answer customer and partner questions and facilitate orders in a timely manner.
It is expected that sales queues will be processed daily
Identify up-sell and cross-sell opportunities through interactions with Partners and End Users and engage Regional Sales Management as necessary to maximize the revenue opportunity
Utilize Seagull’s specific sales process to track all assigned opportunities.
Track and manage all opportunities through Salesforce per Seagull requirements
Comply with sales processes and input from sales management
Promptly process phone, email, web form and web chat inquiries
Discuss activities, opportunities and issues with an immediate supervisor on a daily or as needed basis
Participate in bi-weekly sales pipeline reviews
Travel 1-2 times a year to participate in industry conferences and shows

Requirements

3+ years Inside Sales experience
Excellent command of Japanese is required. For non-native Japanese speakers, a JLPT N1 certificate is mandatory.
Additionally, candidates must possess a basic to intermediate command of English for routine workplace communication and general documentation.
Familiarity with distribution channels, value added sales and/or direct sales.
Excellent verbal and written communication skills
Good organizational habits and outstanding attention to detail
Experience with CRM applications and order entry software
Dedication to outstanding customer service
Positive, team-oriented attitude
Experience using Windows and common Windows software
Genuine interest in high-tech products.

Benefits

Local candidates only please -
relocation packages and travel reimbursement for onsite interviews not available.
Ability to provide documentation that proves authorization to work in Taiwan.

Seagull Scientific

Open Positions (1)

Sales

Inside Sales Representative, Japanese-speaking