Role Overview

Own the full cycle: onboarding, offboarding, staff engagement, and recurring people processes across multiple countries and entities
Ensure core processes run reliably, with clear ownership and consistent follow-through
Reduce friction and ambiguity in how people support is delivered across the business
Partner closely with delivery leaders on staffing, retention, performance, team health, and organizational decisions
Bring an independent point of view — including pushback — while maintaining trust and productive working relationships
Translate business context into practical people decisions quickly and without overprocessing
Own how the company handles underperformance, conflict, disciplinary situations, exits, and sensitive cases
Act as a neutral, credible partner in difficult conversations — well-prepared, well-documented, and sound in judgment
Support managers in addressing issues early, consistently, and across multiple geographies and cultural contexts
Oversee TA function— ensuring hiring discipline, interview quality, decision-making, and onboarding effectiveness
Support workforce planning grounded in both immediate business needs and longer-term organizational health
Equip managers with practical tools and guidance for promotions, compensation changes, feedback, development, and team issues
Drive consistent execution of performance cycles and other key people processes — not just design them
Track the metrics that matter: retention, regretted attrition, time-to-hire, performance cycle completion, quality hires, etc.
Use data to identify issues, evaluate trade-offs, and improve outcomes — not to build dashboards
Improve systems and frameworks pragmatically, where business reality exposes friction or gaps

Requirements

7+ years of progressive HR/People experience, including leadership responsibility
Proven background in technology services, IT services, or professional services
Direct TA experience or experience leading a TA team
Experience working across multiple countries and entities
Demonstrated experience supporting US and/or Western European clients or business operations
Based in Warsaw, with comfort working in a hybrid environment — or remote with ability to travel as needed
Professional fluency in English required; Russian language skills are a meaningful plus
Lived experience working with teams from Belarus, Ukraine, or similar Slavic contexts — understanding the cultural norms, communication dynamics, and professional expectations that shape how people work
Ability to operate as a genuine bridge between Eastern European team realities and Western client or business expectations — without flattening either side
Operator-first: bias toward execution, follow-through, and practical results over process for its own sake
Backbone: able to hold a position under pressure, push back on leaders when warranted, and make sound calls in ambiguous situations
Speed: moves issues forward without creating unnecessary drag or delay
Numbers orientation: comfortable with metrics, trade-offs, and the business implications of people decisions
Gravitas: credible with founders, senior leaders, and managers — able to hold the room in high-stakes conversations
Independent: strong enough not to get rolled by stronger personalities or shifting stakeholder pressure

Benefits

A seat at the executive table—and a voice in shaping the company’s future
A global, values-driven team committed to excellence and transparency
Freedom to build a function that fits the business—not a one-size-fits-all model
Competitive compensation and benefits
Growth opportunities in a business that’s not slowing down anytime soon

ITRex Group

Open Positions (1)

Other

Head of People