Provide helpdesk support for client end users
Onsite or remote diagnosis and repair
Performing planned system maintenance on client networks
Troubleshooting support requests and systems analysis
Hardware support including workstations, printers, servers, firewalls, switches, and phones
Support requests involving active directory management, line of business applications, routing/switching, server and network hardware
Communicate with customers regarding incident progress
Improve customer service and satisfaction

Minimum of one (1) year of experience in an IT bench, support, or consulting role
Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of one (1) year of experience providing excellent exceptional service directly to end users
A BA/BS in related field is preferred
One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
Must have reliable transportation

Kelley Create

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