Own end-to-end delivery of complex web and technical projects from discovery through maintenance and support.
Manage scope, schedule, and budget proactively, run standups, anticipate cross-team impacts, and hold yourself and the team accountable to commitments.
Serve as the primary client contact throughout the project lifecycle.
Translate complex technical information into clear, accessible communication, present delivery plans confidently in client meetings, and draft client-facing documentation.
Lead day-to-day collaboration between development and PM teams.
Negotiate resource needs, work with engineering to identify scope or technical approaches that reduce cost or risk, create development tickets, and ensure handoffs, reporting, and post-deployment support are consistent.
Own process optimization for your projects and contribute to PMO-wide methodology.
Identify inefficiencies, implement improvements, define technical delivery processes, and maintain high standards for documentation and reporting.
Research AI tools and trends relevant to project delivery efficiency. Share insights with peers and help drive adoption of improvements to our PM and delivery toolset.

5+ years of progressive project management experience at a digital agency or consulting firm.
Proven ability to independently manage complex web projects, including scope, budget, schedule, and client communication.
Previous development experience is strongly preferred.
Strong proficiency with Drupal and/or WordPress sufficient to lead technical conversations with engineering teams without developer support.
Solid grasp of Agile practices including Scrum and Kanban, with experience mentoring others on process.
Experience collaborating with sales or client development teams on scoping, estimating, and proposal development.
Familiarity with AI tools relevant to project delivery, with a habit of researching and sharing what’s useful with peers.
Strong client presentation and communication skills, including the ability to translate technical concepts for non-technical audiences.
Ability to produce concise, professional memos, technical specifications, and project documentation.
Bachelor’s degree in a related field or equivalent experience.
Previous success working remotely.

Urban Insight

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