Role Overview

About the Role We’re looking for a detail-oriented Operations Assistant to support our internal team with attendance tracking and CSR scheduling. This is a non-voice, operations-focused role that plays a critical part in keeping day-to-day operations running smoothly.

If you enjoy building structure, working with data, and making sure everything (and everyone) is where they need to be — this role is for you.

What You’ll Do

Attendance Management

Track daily attendance, including absences, tardiness, and leave requests
Maintain accurate and up-to-date attendance records
Flag issues and coordinate with team leads to ensure accountability

Scheduling & Workforce Coordination

Build and manage CSR schedules to ensure proper team coverage
Adjust schedules dynamically based on operational needs
Work closely with team leads to align staffing with demand

Operations Support

Maintain trackers, reports, and internal documentation
Support payroll inputs by validating attendance and schedules
Help enforce internal processes and operational guidelines
Take on ad hoc operational and administrative tasks as needed

Requirements

What We’re Looking For

3–5 years of experience in operations, workforce management, HR support, or admin roles
Hands-on experience with attendance tracking, scheduling, or workforce coordination
Strong attention to detail — you catch what others miss
Comfortable working with spreadsheets, trackers, and reporting tools
Clear communicator who can coordinate across teams

Bonus if you have:

Experience in a BPO or customer support environment
Exposure to QA, ticketing systems, or CRM tools
Background in HR/admin functions (payroll support, employee coordination, etc.)
Familiarity with tools like Google Workspace, time-tracking, or scheduling platforms

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Open Positions (1)

Operations

Operations Assistant